Shipping policy
This policy explains how we process, ship and deliver your order.
Shipping cost
Shipping is free on every order within the United States. There is no minimum order amount.
Where we ship
We ship to addresses in the contiguous United States (the lower 48 states). We're currently unable to ship to PO boxes, Alaska or Hawaii. Please use a street address for delivery.
Where orders ship from
Parts ship from our network of US warehouses, including our own warehouse in Miami, Florida, so each part leaves from the location that has it in stock. If your order includes more than one part, it may arrive in separate packages on different days, each with its own tracking number.
Processing time
Orders are typically processed within 1–2 business days. If you ticked "Verify fitment before shipping" in your cart, our team checks your parts against your vehicle or VIN first. If a part doesn't match, we email you before it ships.
Delivery time
Most orders arrive within 3–7 business days after they ship, depending on your location and the carrier. Once your order ships, you'll get a confirmation email with your tracking number so you can follow your package on the carrier's website or on our Track Your Order page.
Order changes and cancellations
To change or cancel an order, contact us as soon as possible at support@westdekle.com or 786 652 5647. We'll do our best to help, but orders that have already shipped can't be changed or cancelled. Please check that your shipping address is correct before you place your order.
Damaged, incorrect or lost shipments
- Damaged in transit: report it within 2 business days of delivery, with photos of the outer packaging, shipping label, product and product labels.
- Wrong part: if you received a different part number than the one you ordered, contact us and we'll make it right.
- Lost in transit: if your package never reached its destination, contact us.
In each case we'll send a replacement, or issue a credit if the part is out of stock. If carrier tracking shows a package was delivered to the address on the order (with no signature required), we're unable to replace it as lost.
Refused or undeliverable shipments
If a shipment is refused or the carrier can't deliver it, a 15% restocking fee applies, and original shipping and handling costs are deducted from any credit.
Returns
You can return unused parts in their original packaging within 30 days of delivery. Every approved return gets a prepaid return label, free when you open the return and ship the part back within 30 days. See Shipping & Returns for full details.
Questions
Call 786 652 5647 (Mon–Sat 9 AM–7 PM ET) or email support@westdekle.com.