Refund policy

30-Day Returns

If a part isn't right for you, you can return it within 30 days of the delivery date, as long as:

  • The part is unused and uninstalled, in its original condition.
  • It's in the original packaging.
  • You include proof of purchase (your order number).

The 30 days count from the delivery date shown in carrier tracking.

Return Shipping

Every approved return gets a prepaid return label, which we email to you to download and print. What it costs you depends on when the part ships back:

  • Opened and shipped back within 30 days of delivery: the return label is free and there is no restocking fee.
  • Opened within 30 days but shipped back after the 30 days: the cost of the return label and a 15% restocking fee are deducted from your refund.

Items We Can't Accept for Return

  • Parts that have been installed, used, or modified.
  • Parts damaged by misuse or improper installation.
  • Final sale or clearance items.
  • Returns opened more than 30 days after delivery.

Damaged, Incorrect or Lost Orders

We'll send a replacement or issue a credit if your part arrived damaged (please report transit damage within 2 business days of delivery), you received a different part number than the one you ordered, or your package was lost in transit. If a replacement is warranted but the part is out of stock, we'll issue a credit instead. If carrier tracking shows a package was delivered to the address on the order (with no signature required), we're unable to replace it as lost.

Refused or Undeliverable Shipments

If a shipment is refused or the carrier can't deliver it, a 15% restocking fee applies, and original shipping and handling costs are deducted from any credit.

How to Start a Return or Claim

  1. Email support@westdekle.com with your order number, the part number(s), and the reason for your return or claim.
  2. For damaged or incorrect parts, attach photos of the outer packaging, the shipping label, the product, and the product labels.
  3. We'll reply with a Return Merchandise Authorization (RMA) number and your prepaid label. Please don't send items back without an RMA.
  4. Pack the part securely in its original packaging, write the RMA number on the outside of the box, and ship it back.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are processed within 5–7 business days to your original payment method.

Exchanges

To exchange a part, return the original using the steps above and place a new order for the part you need.

Questions?

Call 786 652 5647 (Mon–Sat 9 AM–7 PM ET) or email support@westdekle.com.